๐Ÿšจ Emergency Contact: Guwahati: +91 84860 30705 / +91 92875 02591;   Silchar: +91 84860 30701    |    ๐Ÿ“ž Customer Care: Guwahati: +91 92875 02593 / +91 92875 07189 / +91 92875 07190 / +91 92875 07188;   Silchar: +91 94354 98673 / +91 94354 98672
๐Ÿšจ Emergency Contact: Guwahati: +91 84860 30705 / +91 92875 02591;   Silchar: +91 8486030701    |    ๐Ÿ“ž Customer Care: Guwahati: +91 92875 02593 / +91 92875 07189 / +91 92875 07190 / +91 92875 07188;   Silchar: +91 94354 98673 / +91 94354 98672
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Customer Grievance

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CONSUMER GRIEVANCE ESCALATION MATRIX

LevelAuthority Designated (Name and Designation)Contact ParticularsTurnaround Time
Level 1Customer Care / Help LineE-mail:
sales_silchar@pbgpl.com 
sales_ghy@pbgpl.com 

Contact No.:
9435498673 / 9435498672 /
9287502593 / 9287507189

Address:
GA9.02: 1st Floor, BSNL Administrative Office, Sadarghat Road, Silchar, Assam - 788001

GA9.03: 6th Floor, Block A, Central Mall, Christian Basti, G.S. Road, Guwahati, Assam - 781005
48 working hrs
Level 2Arunabh Borah, Marketing Officer
(Nodal Officer)
E-mail:
arunabh.borah@pbgpl.com 

Contact No.:
+91 9287507190 

Address:
6th Floor, Block A, Central Mall, Christian Basti, G.S. Road, Guwahati, Assam - 781005
48 hrs
Level 3Kalyan Jyoti Borah, Project Head
(Appellate Authority)
E-mail:
projecthead_ghy@pbgpl.com 

Contact No.:
+91 9287507188 

Address:
6th Floor, Block A, Central Mall, Christian Basti, G.S. Road, Guwahati, Assam - 781005
48 hrs
Retail Selling Price for GA-9.02 & GA-9.03
GA DPNG (Rs./SCM) CNG (Rs./Kg)
Silchar โ‚น54.75 Rs./SCM โ‚น91.50/Kg
Guwahati โ‚น54.75 Rs./SCM โ‚น91.50/Kg
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