Customer Grievance PBGPL
Purba Bharati Gas Pvt Ltd
CONSUMER GRIEVANCE ESCALATION MATRIX
| Level | Authority Designated (Name and Designation) | Contact Particulars | Turnaround Time |
|---|---|---|---|
| Level 1 | Customer Care / Help Line | E-mail: sales_silchar@pbgpl.com sales_ghy@pbgpl.com Contact No.: 9435498673 / 9435498672 / 9287502593 / 9287507189 Address: GA9.02: 1st Floor, BSNL Administrative Office, Sadarghat Road, Silchar, Assam - 788001 GA9.03: 6th Floor, Block A, Central Mall, Christian Basti, G.S. Road, Guwahati, Assam - 781005 | 48 working hrs |
| Level 2 | Arunabh Borah, Marketing Officer (Nodal Officer) | E-mail: arunabh.borah@pbgpl.com Contact No.: +91 9287507190 Address: 6th Floor, Block A, Central Mall, Christian Basti, G.S. Road, Guwahati, Assam - 781005 | 48 hrs |
| Level 3 | Kalyan Jyoti Borah, Project Head (Appellate Authority) | E-mail: projecthead_ghy@pbgpl.com Contact No.: +91 9287507188 Address: 6th Floor, Block A, Central Mall, Christian Basti, G.S. Road, Guwahati, Assam - 781005 | 48 hrs |
